Support

You can access the portal by logging in with your credentials here. If you don’t have an account yet, you can register via the portal home screen. For additional support, please contact tracksupport@abdynamics.com.

You can find the latest version of the software for your system on the support page here. If you need any assistance with the installation or configuration of software updates, please contact our support engineers through the customer portal or by email at tracksupport@abdynamics.com.

If you need to report a problem, please do so by contacting us at tracksupport@abdynamics.com. You will need to provide some details about your system, the problem, or the service you need, and attach any relevant files or screenshots. Our support engineers will respond to your request as soon as possible and provide you with a solution or a quotation.

You can communicate with the support engineers and monitor the progress of your request via the customer portal. When you log in, you will see a list of your support issues and RMAs, along with their status and priority. You can also view the messages and files exchanged with the support engineers and reply to them or add new information. You will receive an email notification whenever there is an update on your request.

If the UK office is closed, you can contact one of our regional representatives who may be able to assist you; we have an extensive network of regional offices and distributors. You can find their contact details here. You will need to provide some details about your system, the problem, and attach any relevant files or screenshots. Our support engineers will respond to your request as soon as possible. You can also check the portal to access user guides and manuals.

To ensure the safe and proper use of our products, we have prepared some important documents that you should read and follow carefully. Below, you will find four icons that link to different PDF files containing safety instructions and checklists for our various track test products.

Additionally, the customer portal contains a list of documents that are useful for customers including user guides and manuals. To access the portal, simply login with your credentials here.

In October 2023 we integrated our aVDS driving simulator range into our sister company Ansible Motion’s product portfolio, including after sales support. If you need technical support for your aVDS driving simulator, please contact Ansible Motion here.

Ansible Motion provides software updates for all AB Dynamics aVDS simulators. You can access the latest software updates for your driving simulator by logging into the Ansible Motion customer portal with your credentials. If you have any issues or questions regarding software updates, please contact Ansible Motion here.

Ansible Motion offers training and calibration services for all DIL simulator products, including AB Dynamics aVDS simulators. Ansible Motion has a network of trained specialists who are ready to assist you with any training or calibration needs. You can request training or calibration for your driving simulator by filling out the online contact form on the Ansible Motion website here.